I hobbled into my GP’s surgery the other day with yet another
knee injury. We discussed how this was becoming as bit of a habit and an
examination quickly reproduced the acute symptoms resulting in me also leaping
off the couch in an involuntary reaction.
The conclusion was swiftly reached that this time I would have
to see a surgeon.
My GP suggested one at my nearest hospital. That seemed
sensible to me, I’d had scans of my legs there in the past and been to orthopaedics
and physio there as well – did I mention the habit regarding injuries?
And so he embarked on Choose and Book, which unaccountably refused to work – a
pity because I‘ve never seen it in action.
So we reverted to the old-fashioned way, a letter was dictated
and I was told the hospital would be in touch.
And yesterday it was. I was provided with a number to call to
arrange my outpatient appointment. Having read all that DoH propaganda about
choice, I had this strange notion that there might be some flexibility in the
system.
‘2pm on Tuesday,’ I was told.
‘Well,’ I explained. ‘That’s probably the most difficult time
of the week for me to get away from work. Are there any other times?’
‘3.10 on Tuesday.’
‘What about other times?’
‘Between 1.30pm and 3.30pm on the following Tuesday.’
‘I was wondering about other times, because Tuesdays are
difficult.’ I explained again, to learn that knees are apparently only between
1.30pm and 3.30pm on Tuesdays.
So I chose 3.10pm on the following Tuesday.
I haven’t really had any choice in this but how do I complain?
My GP attempted to give me choice, we chose my referral together because of
location, my history and because my GP thinks well of this consultant. But when
it comes to the hospital the realities of choice are revealed.
I notice the CBI has been having another dig at GPs this week,
but as usual they have missed the point. I can arrange a GP appointment round
my work to a certain extent but an outpatient appointment means disrupting not
just my day but that of my colleagues when we will be very busy. Which do the
GP-bashers actually think is more damaging to business (apart from the bit
where I indulge in dangerous sports to need the appointment in the first
place)?