Chisholm represents a private firm. It is not surprising he suggests paring down staff in primary care because that would increase profits for Concordia in any primary care contract it wins. The first duty of such companies is to their shareholders, in stark contrast to GPs whose duty is one of care of their patients. Tthe language used by some of these companies reveals how they view the NHS as yet another business, using management 'Human resources speak', such as '...appropriate use of clinicans and using a skill mix to aid an effective patient pathway'. This company could just as well have been idscussin use of a JCB in a construction scheme.
The problem with all this nonsense is that many people don't realise what is going on, despite all the 'public consultations' from the government. If I am unwell enough to seek medical care I want to see a doctor, not a receptionist or a nurse. As a phsyiologist I have been studying migraine for many years but would not dream of trying to give advice to anyone on how to treat their attacks. The whole government exercise is dishonest, it will undo years of thoughtful and hard work by GPs and their staff over many years and, in the end and it will dismantle the NHS, leaving those most vulnerable without access to care. For an excellent analysis of the situation I suggest: Pollock, A. British Journal of General Practice, 2006, August, pp565-6.